In this episode of Lactation Business Coaching with Annie and Leah talk about all those moments when things do not go as planned and how to work around them. From minor issues like calling a baby by the wrong name to more major problems like wrecking your scale during a consult, Annie and Leah share some real life disasters that they had to deal with and, by the end of it, the solutions they came up with right at that moment. They also explore another important life lesson in all this which is learning to give a genuine apology when you find yourself at fault. "I just have to overcome that feeling that I have to be perfect and that's something that is an ongoing process. I mean, I do know that when I'm the one who makes the mistake that there's a lot of shame involved for me. I get embarrassed. I don't want to admit it. I want to pretend like it never happened. And recognizing when I take the step to just apologize if I'm in the wrong, and I say I'm sorry, and then usually that leads to someplace good." In this episode, we will cover: -Getting pooped on -Finding an emergency scale -Forgetting your bag -Showing up at the wrong house -Curious dogs & NogginStiks -Calling your client the wrong name -Apologizing and having the right mindset -Annie’s Tech Tip: Turn off notifications when driving -Leah’s Marketing Tip: Adopt a learning mindset If you like what you heard today, please check out our Lactation Business Coaching Deeper Dive Memberships: https://learn.anniefrisbie.com/lactationbusinesscoaching You can email us questions and comments at hello@lactationbusinesscoaching.com.
In this episode of Lactation Business Coaching with Annie and Leah talk about all those moments when things do not go as planned and how to work around them.
From minor issues like calling a baby by the wrong name to more major problems like wrecking your scale during a consult, Annie and Leah share some real life disasters that they had to deal with and, by the end of it, the solutions they came up with right at that moment.
They also explore another important life lesson in all this which is learning to give a genuine apology when you find yourself at fault.
"I just have to overcome that feeling that I have to be perfect and that's something that is an ongoing process. I mean, I do know that when I'm the one who makes the mistake that there's a lot of shame involved for me. I get embarrassed. I don't want to admit it. I want to pretend like it never happened. And recognizing when I take the step to just apologize if I'm in the wrong, and I say I'm sorry, and then usually that leads to someplace good."
In this episode, we will cover:
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About Us
Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas.
Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City and the creator of the Lactation Consultant Private Practice Toolkit.
Many thanks to Stephanie Granade for her production assistance, and to Silas Wade for creating our theme music.
Annie: I'm Annie.
Leah: And I'm Leah.
Annie: And this is Lactation Business Coaching with Annie and Leah, where we talk about the smart way to create a compassionate and professional private practice.
Leah: Let's dive in. Well, good morning Annie. How are you?
Annie: I'm terrific. How are you, Leah?
Leah: Doing great. Doing great. Excited to be back with you again today having another episode. We have more fun things to talk about. So today our topic is when things don't go as planned and Annie and I are going to be telling you some of our worst or and just when kind of things didn't go as we planned and how we overcame it or worked around it to share with you guys so that if these things happen to you, you might also have a work around or just commiserate with us because sometimes you can't work around them. They just are bad things that sometimes happen. Anyway, it'll be a fun topic. I'm excited about it.
Annie: I mean these bad things never happened to me, but I mean I'll just go along with it to see if I can have anything to contribute, cause you know every day of mine is perfect and involves me just dancing from one wonderful client to the next, where I say everything the right way and nothing ever happens that I'd plan not to happened.
Leah: So not getting pooped on, I guess.
Annie: Never getting pooped on.
Leah: Oh man. You're living the life.
Annie: I mean that's where everybody's mind goes. I know everybody pulled up this episode and were like, they're going to talk about getting pooped on. Yeah, well we got more. We got even have more.
Leah: So many more. So many more. So many more things are going to happen.
Annie: So before we get into the content Leah, do you have a marketing motivation tip for us?
Leah: I absolutely do, because things aren't going to go as planned unlike Annie's magical unicorn universe over there, there's gonna always be things that don't go as planned. That's life. That is 100% life. But in the moment, maybe it's something that you did not right. Maybe you said the wrong thing or you drove the wrong direction. I mean there could be a million things, but don't beat yourself up in that moment. Here's another way to think about it. Take a deep breath and thank this moment for giving you the opportunity to learn and then say, what can I learn from this? Because I can guarantee if you take that perspective, you are going to only grow and get better and better and better, versus dwelling on what I did this wrong. I can't believe I did that. That's only going to beat you down and keep you down, but if you can change the focus, thank the moment I just got pooped on. Thank you baby for pooping on me because now I will not forget to bring my extra set of scrubs in my car next week. See! We're going to grow from every one of these flubs and things that go wrong in our day to day, but the way we look at it and the things you gain from it can change all in the way you use your perspective and your thoughts behind it.
Annie: That reminds me of what I used to tell my kids when I was teaching them how to ice skate, which is they would not want to let go of the wall because then they would fall and I would tell them falling is good. That's how your body learns not to do that. It's how you learn to do it the right way and they're both very good ice skaters. I mean, they're good recreational ice skaters. They can totally ice skate.
Leah: Unlike me who will not be letting go of the wall. I can't ice skate at all. But I hope that helps. You just have some different perspective when you get in those moments because I know it happens to me and I want to beat myself up and then I'm like, Nope. What can I learn from this? Okay, moving forward. Learn something. Growing. Always on the growth. So let's get into the meat of some of these crazy...
Annie: Or should we say, let's get into the poop of these episodes. Let's get into the poop. Let's just get that out of the way. We both have poop stories. So we probably have more than one poop story.
Leah: So many poop stories.
Annie: So Leah, what's your best poop story?
Leah: Okay, so one was when I was holding the baby doing the oral exam. Of course the baby was in just a diaper and literally the sound that came out of this child, it just cannot be natural or normal. It was so loud. I jumped. The mom jumped. I mean, we literally jumped, I was fearful and held the baby close. Was that a gun? What was that? That was so loud. And then just poop came pouring out the sides of this diaper.
I was hands full because I had the hold that you're doing, like you're kind of behind the baby's shoulders and neck, and then I have the butt in my hands full of poop and oh my gosh, but this sound! You should have seen us and we all literally laughed for so long because we all jumped and this kid pooped. I don't even know how it was physically possible for the amount of poop, but it was coming out both sides. So much poop. Lovely, breastfed, yellow poop all over me. All over my hands. It was everywhere.
Annie: That breastfed baby poop is a very on-trend color this season I'm noticing.
Leah: It so is. It so is. Like burnt yellow that's on every floral pattern. It's hilarious. It's hilarious. And so from that coming back to my motivation, I learned, and now 100% of the time I put a blanket on my lap and then put the baby on my lap. I never, ever, ever have a baby booty sitting on my lap. Not happening. Nope. Learned my lesson. Learned it. How about you? Tell us about it.
Annie: I've learned the same lesson. So my poop story, my best one was I was with twins and they were about three and a half months old at this point. I think it was my seventh visit with this family so we all knew each other pretty well and I had one twin on my lap and the mom had the other twin on the other lap, and they were three and a half months old so they were being super cute. And I'm sitting there looking at the other twin and she just starts laughing and I was like, oh, that's so cute when twins laugh at their twin. That's so cute. And all of a sudden I feel something on my leg and I looked down and my entire lap is covered with poop from her sister and she totally watched her sister poop on me and thought it was hilarious.
Leah: That is classic! That's one of the ones that you're like, why did we not get that on YouTube? That could be viral. You could be famous right now. That was so funny!
Annie: I know. It was so cute and so gross, and this baby had clothes on so it was one of those...
Leah: How did it get through?
Annie: I mean, a three month old breastfed baby can really produce a lot of poop.
Leah: Yeah. So much poop. Yeah, totally.
Annie: I actually was completely unprepared and had to go home to change and I was wearing ... I feel like it's so funny because I still totally remember exactly what I was wearing because it's one of my favorite outfits, but every time I pick it out, I was like, yeah, this is the ones that got pooped on. I was wearing this when I got pooped on.
Leah: Memories. Sweet memories.
Annie: I mean, sweet smelling memories. It wasn't stinky at least.
Leah: Yeah, there you go.
Annie: Breast milk poops, so...
Leah: That's hilarious. Okay, so we've got the poop out of the way. Let's talk about some other flubs that we've overcome. So one for me, this was a big one and it was so upsetting in the moment because I totally panicked, but I was going to pick up my scale out of my car and I have the Medella bag that has that strap that has the pinch hook on it, and I pick it up and somehow that pinch hook was not completely closed and the scale drops out of my hands onto the cement as I'm trying to walk into a visit, and this was a visit with a home birth baby. I really needed to make sure I had a good weight because they had only had the one weight with the midwife at birth, so we've got to get a weight. It's day 4 or something. And my heart just sank because I was like, I 100% cannot trust this scale even if everything is fine.
It turns on. Still it's dropped. It's dropped a good 3, 4 feet onto the cement. And so I'm like, okay, okay, what can I do? What can I do? And I'm about to be in tears cause I don't know what to do and I have a whole day of clients. So I remembered that there was a parenting shop around the corner that rents breast pumps and scales. So I literally called the client. I'm going to be a few minutes late. I wasn't going to get into why. I'll just tell her when I get there. I'm going to be a few minutes late. So I run around the corner. I run into this parenting job and I'm ...I need a scale stat. I was all dramatic about it and they said, okay yeah we can rent you one. and so it took me about 5 minutes. They were so sweet about it cause I was explaining why I had to have it right away. So I rented a scale and went and did my visits and then I had to send my scale off cause the inner piece completely got shifted so it was definitely not usable, but oh my gosh, was I in a panic? Thank goodness I was in a situation where there was somewhere close to rent a scale because otherwise I'm really thinking how would I have overcome that? Because in that situation and the rest of the appointments that day I really needed to have that scale, but luckily I got it.
So it's good to have in your Rolodex - that dates me. I can't believe I was about to say Rolodex - okay, how about in your phone notes, places or just know places. The likelihood of that happening to you is low, but it's nice to have your emergency where would you get a pump? Where would you get a scale in a bind, things like that that you or the family you're working with might need in a big fat hurry? It's nice to know where those places are. Have their phone numbers right on hand, their addresses, that kind of thing. So I knew where the place I was, but if I hadn't, I would have had to go and start scrolling around the internet, trying to find the next closest place that had a scale that I could rent for that day. So anyway, that was a tough one to overcome. How about you? Got another one for us, Annie?
Annie: Well, I've arrived at a client to open my trunk and find that I had completely forgotten to put my bag in my trunk.
Leah: Oh no!
Annie: Because I'm not so consistent with where my bag lives. So if it's during the temperate times of year, it stays in the trunk of my car. But then when it's super-hot and super cold, it lives in the garage and I just didn't transfer it into my car. And that was another case where I had to go home because I couldn't reschedule the clients. I think thankfully it was close enough that it worked out, but it threw off my whole day and having... I mean the scale is something I would go home for and I would not go home if I had just left my iPad, which I've done on multiple occasions where I forgot to put it in my bag or I forgot to grab it.
Speaker 2: And when that's happened I've either charted on my phone and just pulled up my charting platform on my phone, which is not ideal for me cause it's so small and I don't like to thumb type so much, or I've written notes on paper and then charted when I got home. One time the client was like, if you can log in through our computer. We have a computer. And so I logged into my account on their computer and it was all secure. I didn't save the password. I logged out, I made sure to log out of my account when I left their computer, but those were twins again. Twins really send me into a tizzy. Oh, you know what had happened at that visit? I showed up. Not only did I not have my iPad, but they didn't have any paper and pencil, and my water bottle had spilled in my bag and so the notebook that I kept in there was also completely compromised.
I think I was doing this visit on December 31st as well. There was a lot happening and thankfully I'd seen them a bunch of times. I was very friendly with them and I felt like I was able to put the security systems in place to make sure that my account wasn't going to be compromised. They didn't save my password or anything. I didn't feel like they were hackers trying to be a digital threat. That was a bit of a risk assessment and it was a complicated situation. I really needed to be able to chart right then and there. We were dealing with some pretty complicated things that I needed to refer back to their old chart as well. That was why I had to login. It wasn't because I couldn't chart so much on a napkin, but because we really needed to see what had happened in the previous visit.
Leah: Gotcha. Yeah. I've left my iPad before too, and luckily I've learned my lesson and I actually keep a paper chart in my bag and I also keep another one with my consent form in case all technology drops down. I carry this box in my trunk of extra supplies that I might need, like an extra thing of gloves, and then I also have paper charts in there too cause I'm so paranoid about not being able to chart, or not being able to get a written signed consent form. So I definitely have learned my lesson on that one. But I hate it when I forget it because it definitely throws the whole gig off and I feel just naked. I can't do my thing the way I normally do it.
I have - this is so embarrassing - I have actually gone to the wrong house. It was one of these gated communities and it was, I dunno, it was A, B, C, D. So it's all the same number, but then the units are A-B-C-D units, and in my head it was B and I went to D. I don't know, my brain just was like, go to D and I knock on this door and nobody's answering. Nobody's answering, what is going on? So I knock again and this lady obviously not having any kids was in her pyjamas, all sleepy-eyed, hello? And I was like, I'm here for a lactation visit and she's like...not at this house. I was like, Oh, I'm so sorry. It was so embarrassing. And luckily the family was waiting. They must have seen me drive up and they were waiting at the end of their walkway like, hello, why are you over there? And I was like, Oh my gosh, I’m so sorry. I went to the wrong house. But anyway, I overcame that, and luckily the person wasn't totally upset with me that I knocked on her door, although she might have been.
Annie: I think the weirdest part of that story is that somebody was home at the other house because we're doing consults when people are at work, because I have had the same thing happen. I could tell almost the exact same story. In this case the client typed in some completely wrong address. She's like, I don't even know. It didn't even look... Here in Queens, our addresses and streets, it's so complicated cause you could live on 48th Street and 47th Avenue and then your address starts with a 48 ., It's like a lot going on, pus there are all these 4-digit addresses that all sound like baby weights and metrics. So you could be going to 3231 32nd Place. It's crazy. I just made up that address. I don't know that any of my clients live there. That’s not my address either, but they're super complicated so it's really easy to transpose numbers, put in Avenue instead of Road and get something mixed up.
But this was not even anywhere. It wasn't even like your fingers were on the wrong place on the keyboard. It was just the completely wrong address. So I went there and I rang the doorbell and it's the same thing. This lady comes out and she had been sleeping and I felt terrible, but I'm also like, don't you have a job? Like why are you home? What are you doing at home? Are you a lactation consultant too? What's going on? And so it's weird to me that in both of our stories, somebody was actually home because it would be more likely that nobody would be home and I felt really bad.
Leah: Maybe they work like shift workers. They worked all night and then I felt really bad. I just woke that person up.
Annie: Yeah, there's nothing good about that for that person. I felt terrible. The effect on the client is almost immaterial because it's not so different than you're just going to be a little late, which is a flood that happens to me all the time. All the time. I'm never going to arrive at your house when my online scheduler said that I should, but I tell them in advance. This arrival time...
Leah: Is a window.
Annie: It's a window, it's an arrival month, let's call it that.
Leah: I need a wide space, a wide range of time to actually make it to your house.
Annie: And we're not going to induce this arrival time. It will happen when it is naturally meant to happen.
Leah: No induction needed. That is hilarious. Yeah. I definitely have been late, but usually it's more due to GPS. My gosh. I think we talked about this one other episode. The way Houston's growing, we're growing out, which means all these entirely gigantic new neighbourhoods are popping up that Google hasn't driven their little Google map car through, so they don't exist until Google knows you exist and so you can't GPS, but you won't know that unless you really pay attention cause it'll give you a road somewhere in Houston that has a similar name and unless you really look at it. So I have driven 30 minutes, 45 minutes of the wrong complete direction because I didn't really look. Did it really map to the right place? I have totally learned my lesson on check when it beams up cause it pulls it up and you're Oh great, I'll head that way. But if you got a really, really look, did it actually pull up the exact address? It should have some warning, like that exact address didn't pull up, but here's the closest thing we could find, which happens to be in Missouri. So start driving that way.
Annie: Pack lunch!
Leah: I know. It has totally done that to me before too. It's like in some other random state and literally, this cannot be accurate so I have a GPS has messed me up a few times.
Annie: I've had Waze mess me up where now I've learned my lesson where if I have back to back consults, when I arrive at a consult, I will then GPS or use Waze to see how long is it going to take me to the next one, because then that tells me when I need to make sure I'm winding things up, especially if I'm running late and just wanting to stay a bit on task or I know that I have to pick up my kids at a certain time so I'll put the address in of the next client and then I'll be like, great, I'm going to go. I need 20 minutes to do the consult. I get in my car, I load everything up. I open up Waze. I go to recent addresses and I click on the address where I think I'm going to go, but there's some window with Waze that it tries to guess where you're going or it always thinks I'm going home. Waze really wants me to knock off early, and so what I've had done enough times that now I'm super careful is that if I don't know where I'm going, I'm often in neighbourhoods that I don't know the way to get to the next neighbourhood from one neighbourhood to another, to get out of where I am to get to the next major road. I really am relying on GPS to tell me, turn left, turn right, do this, do that. Where I made it all the way home or close enough where I'm like, this is home. This is not this completely different neighbourhood that I don't live in, and then I'm like, Oh, Waze is sending me home again, isn't it? Then I have to go back.
Leah: You're fired. Go home.
Annie: No, I don't have anything fun planned. I still need to see this client and so that's something I just always make sure to double check. I'll tap on the Waze and say okay, is the end point my home? I am not going home.
Leah: It's like leave me alone Waze. I've got to work today. Another one that's happened to me is, and this is why I keep extra gloves in my car and now I always put my bag up on a counter or a coffee table or something cause I had this - and this was before I had mandatory put your dog away - but had this slobbery, gooey dog stick his nose in my box of gloves in my bag. I had to toss the entire box. I'm like, I can't use these anymore. I can't use these for this baby right now. I also cannot use these anymore. I tossed the whole entire box. Luckily that family actually had gloves. I think they had had a revision and they were like, Oh don't worry. We have gloves. We've been using gloves for our aftercare exercises. And so she was so sweet. She's like, I'll make you a little baggie of gloves to take with you for your next visit, and so we were very careful and got a couple of gloves I could use, but that was such a huge lesson.
And dogs are so nosy. I've had a dog steal my boob out of my bag. I have a crocheted boob and I had to give it to him. It's like, what are you going to do with that? You can't wash a crocheted boob, I don't think. I mean, maybe you could. I'm like, what am I gonna do? Your dog's chew toy is my boob over there on the floor. It was so sad. I was so sad. So I've learned my lesson on that one. Always put your bag off the floor.
Annie: Did you let the dog keep the chew toy? The boob chew toy?
Leah: Yes! I don't want it back because he was going at it and I was like, I don't think I can use that again, and I didn't think I could wash it. So I was like, you can have my boob.
Annie: So I had a toddler come in at the end of a consult that I was doing with the new-born and I had taken out, there's that little shake toy that a lot of people like. It's got the mirror on one end.
Leah: The noggin stick.
Annie: The noggin stick. I had my noggin stick out that I was using to play with the baby and I had it set down and the toddler comes in and she picks it up and she starts playing with it, which is fine. Of course you do. My older children love to pick it up and play with it. It's weird. They're like, can we have one too?
Leah: Everybody in the world is fascinated with that toy, literally everyone.
Annie: So this little toddler is playing with it and then it's time to go and the mom is like, okay, can you give, give her back her toy? And her toddler was like, mine. She goes, mine and the mom was like, no, it's hers, and the toddler was like, it's mine, and the mom was like, it's hers and I just go, you know what? It's totally fine. She can have it and it's totally fine. The mom was like, no, no. I was like, no, really, really. It's totally fine. I have kids too. It's not a big deal. I can get another one. You can have it. And so the mom goes to the little girl. She goes, did you hear that? She says, you can keep it. Can you say thank you and the toddler looks at it and she goes, no. Mine.
Leah: Why should I say thank you? This is mine from the beginning.
Annie: It was never not mine. Oh my gosh, you're so cute.
Leah: And you are so generous, because that noggin stick to me, it's my precious commodity I have.
Annie: I love it. It's perfect for helping babies on the scale and those non-latching babies that need some distraction and organization. So I mean, I love my noggin stick. I'm on my second one. My kids might be getting them for upcoming birthday gifts.
Leah: Stocking stuffers.
Annie: We're recording this ... I think this will come out after the Christmas season, but I will have to let you know in Patreon if our children got noggin sticks in their stockings for the holidays.
Leah: Totally, totally.
Annie: I think my most embarrassing gaffe that I ever made was, and I'm surprised I've only done this once, but I totally called some client's baby by the wrong name, and on my second visit with them so they weren't new to me. We had a relationship and I might've done it a couple of times and then looked on their chart. I was, okay not only did I call them by the wrong name, I called them by a very obviously wrong gender too, and I was just so embarrassed and all I did in that moment was I just switched to using the right name and I was like, we're all just going to pretend this never happened.
Leah: We're just going to just let it fly. Nothing to see here. Just to keep moving forward.
Annie: Cause I'm a big fan of using people's names. One thing I hate as a parent myself is when they call me Mom at my kid's doctor's office, I find that so offensive and gross. I'm a person, but also what if I don't want to be called Mom? There's nothing about that that I like and so just don't call me anything. If you're not going to call me by my name, don't call me anything.
Leah: Hey you!
Annie: Hey lady! Hey person!
Leah: I know. Hey person over there.
Annie: Just call me the driver. I'm the driver.
Leah: I know, right? That would be more descriptive of your job right now. As we think through these things that we have done that were flubs, or things didn't go as planned and we've had to recover from them, I think a lot of times we can get pretty hard on ourselves about it and it can feel like, Oh my gosh, you're going to dwell on that. What have you done in these moments? Like you said, you've had some of these. I've had some of these. What are some of the things that have helped you work through to just overcome it, move forward? What mindset do you take for that, Annie?
Annie: I mean, I just have to overcome that feeling that I have to be perfect and that's something that is, it's an ongoing process. I mean, I do know that when I'm the one who makes the mistake that there's a lot of shame involved for me. I get embarrassed. I don't want to admit it. I want to pretend like it never happened. And recognizing when I take the step to just apologize if I'm in the wrong and I say I'm sorry, and then usually that leads to someplace good and even for bigger things, I think we would all love to run away when we're at fault for something. But I really believe in the power that an apology has in the right ... a good apology, a real apology that admits when you've done something wrong that's harmed someone else and giving that to them and saying you're important enough to me to tell you that I am sorry that I hurt you, instead of trying to minimize it or deflect it or make it about yourself, really just saying I'm sorry and letting the other person have that. And then they get to do with that whatever they want to do with it, and I find that most people that I'm interacting with, they'll take a sorry and it works.
Leah: I agree, I agree. And it's hard. It's definitely hard to do because it means that you're admitting that you were the one at fault, but it's so powerful and it helps just clear the air and move forward. The other thing I think that we as lactation consultants, I feel like we're always put in just these just, I don't know, not always crazy situations, but just so unpredictable. And how could anybody in the world do anything even close to prediction or I mean perfections excuse me, when you have constant kind of change and flux and you just never know what's coming around the corner.
So I think that we all probably can work on our skills with just kind of rolling with the flow and just taking it as it comes and laughing it off when we can, apologizing when we need to, having those - we talked about life hacks before - having those life hacks like keeping the scrubs in your car, extra supplies in your car, paper chart in your car. I mean, learning from these things that happen and then sharing them because one of the things that takes away shame is sharing, and sharing the things that have happened to you so that other people could learn from your mistakes or even if it's something that you're not at fault at, like, Oh my gosh guys, this happened. I never thought this would happen. Make sure this doesn't happen to you. Let me tell you how. Share about what you're learning because it helps us all grow as well. But I really like that mindset of we just have to be the type of people that kind of roll with it, and if you don't, I feel like that's when you get really burned out and stressed if you can't handle the chaos that is always around us.
Annie: Definitely, and community is a great way to work through mistakes and be encouraged by other people who can say that happened to me too. I mean, how many times in this episode did Leah and I say the same thing happened to me, and if it's happened to both of us, it's happened to you, and I'm certain that the thing that you feel most worried about happening, not only is it probably going to happen, but it's happened to somebody else. And by sharing that we can deflect some of the shame and disperse it and move us to that place where we're able to say I'm sorry or I made a mistake or that didn't go as planned, and then be able to move through the consequences and to a place of growth.
Leah: Yeah, definitely, definitely. And it just helps sharpen us as we learned through these times that things just don't go as planned because guess what? They never will. That's the one thing I have learned and I used to get so stressed about it. I remember early on in my practice, I would get so upset and so stressed out when these things would happen. I would just be so frustrated and now I feel like, Oh another opportunity to learn there. Moving forward, you know? So it's fun chatting about these kinds of things cause there is so much comradery in knowing that I'm not the only one that's been pooped on, or if you didn't hear Annie's dog story in our episode 24 about safety. She has a lovely dog story about that and those are the things you can't predict and you just got to kind of roll with it. And I just love the comradery we have when so many of the things are like, Hey, that happened to me too. That happens to me all the time. But as we close out this episode today, Annie, I'm sure you have a lovely tech tip that's going to help all of us overcome these things.
Annie: Yes, and so my tech tip is hopefully going to prevent you from any kind of bad consequences that can happen if you're texting and driving. And I really hope that none of you are doing this, because we all know that it's bad in most states. It's illegal to touch your phone while you're driving, be texting and driving. It's super dangerous, but there's a way that you can prevent yourself from any temptation that might arise to deal with your phone when you're driving. So you have your phone up on your dashboard because you're using it as your GPS for whatever you're using, and I recommend that you find the setting in your phone that will turn off notifications when you're driving. So I have an iPhone and so there's an actual setting that's like the car setting and it can tell when your phone is plugged in to your car and you're driving, but even if you have to do it manually and find that little button that you push that says you're not going to get any notifications while you're driving. If you don't see it come in, you're not going to be tempted to respond to it and that could literally save your life or save someone else's life.
Leah: That's so true. Yes, and I think it's good to give yourself some of these firmer boundaries cause I think it's so easy to be like, Oh I'll just respond to this one little thing but then I'm going to set my phone down, or it's just this one time. These firmer boundaries for ourselves can really help break some of the habits too cause we have an epidemic of habitual picking up your phone. If you have that iPhone that tells you how many times a day you pick up your phone, it's horrifying.
Annie: It is horrifying.
Leah: I hate looking at that. I don't want to know. I know I'm not doing as good as I could and I'm going to keep growing and we're going to learn from it, even the feedback, but that's a really good reminder Annie and I really appreciate you sharing that and it's great that technology is at least giving us more tools to be able to do that.
Annie: For sure. Well it was always great talking to you and may you have a week filled with easygoing clients where you don't make any mistakes.
Leah: And I don't get booked on.
Annie: No poop, no poop, no poop, and if you're listening to this, I wish the same for you. No poop!
Leah: Absolutely. All right, have a great day, Annie.
Annie: Bye Leah.
Leah: Bye.
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